Frequently Asked Questions
- general
I am in crisis, what do I do?
If you are in an emergency, go to the nearest emergency room or
call 988.
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Suicide/Crisis Line: call or text 988
If you are in need of other emotional support, counseling referrals, and community resources, call or text Hope4NC at 1-855-587-3463.
How long is an assessment?
This can vary, but is typically between 40-60 minutes duration.
For some clients, a longitudinal assessment with multiple visits is recommended.
Will I get a diagnosis after my initial evaluation?
Sometimes, a diagnosis is fairly straightforward, and this will be provided following an
assessment.
Oftentimes, further evaluation is necessary. This may include labwork, additional sessions, questionnaires, speaking with family members, etc.
What is the cost of an assessment?
If you do not have insurance, the self pay rate will vary depending on the complexity of your case.
The cost will be provided following the initial phone call.
What if I don't have access to a smartphone, laptop, or computer; can I still be a patient at your clinic?
Unfortunately no, since we rely on technology to facilitate communication, completion of forms, and symptom tracking with measurement based tools.
​Can I get methadone at your clinic?
No, we use Buprenorphine and Naltrexone for the treatment of opiate use disorder.
For some clients, methadone would be a more appropriate treatment, so we would need to
refer those clients elsewhere.
What do you mean by evidence-based practice (EBP)?
We strive to apply research findings into clinical decision-making while also considering the unique needs of each particular patient.
When EBP is used, we are more likely to achieve the desired outcome.
Do you provide therapy?
Following an evaluation, we create a treatment plan. The treatment plan often includes
recommendations for medication and/or therapy.
While supportive psychotherapy is provided during all sessions, if other forms of psychotherapy
are recommended, we will refer you to the appropriate resources.
What happens when I don’t agree with the treatment plan?
We strive for a collaborative approach. Every case is unique, and we will listen to your concerns while also striving to provide recommendations based on our experience.
If I have documents, how do I share them with your clinic/provider?
Go to your Patient Portal, upload them to your documents, and then share them with your privider.
Do you provide therapy?
Following an evaluation, we create a treatment plan. The treatment plan often includes
recommendations for medication and/or therapy.
While supportive psychotherapy is provided during all sessions, if other forms of psychotherapy
are recommended, we will refer you to the appropriate resources.
FAQ regarding
cancellation policy
What is considered a late cancellation?
Within 48 hours of your appointment time.
What happens if I get sick before the appointment?
For details, click HERE
